Shipping Policy
Free Delivery in Tbilisi
On orders over ₾100
Standard
2–5 business days
Express
1–2 business days
International
4–14 business days
Orders are processed within 1–2 business days after payment confirmation. Orders placed before 14:00 GET (Georgia Standard Time) on a business day are typically processed that same day. Orders placed on Georgian public holidays (New Year's Day, Orthodox Christmas, Epiphany, Mother's Day, Independence Day, St. Mary's Day, Assumption Day, Svetitskhovloba, St. George's Day) are processed on the next business day. You will receive an order confirmation email automatically after payment. A separate dispatch email with tracking information is sent once your order has been handed to the courier.
Tbilisi: ₾5 — FREE on orders over ₾100 Elsewhere in Georgia: flat ₾10 Tbilisi orders: Standard delivery is typically 1–2 business days within the city. Regional orders: Delivery to regions outside Tbilisi may take 2–5 business days. Shipping charges are displayed at checkout before you confirm payment.
We ship to select countries across Europe, the Middle East, and beyond. Available destinations are shown at checkout. Turkey & CIS countries (Azerbaijan, Armenia, Russia, Ukraine, etc.): 4–6 business days Europe & UK: 7–10 business days Middle East: 7–10 business days North America & Asia: 10–14 business days Delivery times are estimates and do not include customs clearance time, which varies by country and is outside our control. We cannot guarantee delivery dates for international orders.
International orders may be subject to import duties, taxes, and customs inspection fees charged by the destination country. These charges are entirely the responsibility of the recipient and are not included in our prices or shipping fees. We are unable to predict or control customs charges or delays. If a package is refused at customs or abandoned by the recipient, we cannot issue a refund for the original shipping cost. Some countries restrict the import of certain beauty ingredients or electronics. It is the buyer's responsibility to verify that the products ordered are legal to import in their country.
Certain beauty products are subject to shipping restrictions due to their composition: • Fragrances & perfumes: Contain flammable alcohol and are classified as hazardous for air transport. International shipments of fragrances are sent by ground or sea freight only, which may result in longer delivery times. • Aerosol products (hairspray, dry shampoo, body spray): Cannot be shipped internationally by air. Ground shipping only for international destinations. Domestic delivery is not affected. • Nail products containing acetone or strong solvents: Subject to the same flammable liquid restrictions as fragrances for international air shipments. • Temperature-sensitive products (certain serums, treatments): We use protective packaging to maintain product integrity during transit. We are not liable for temperature damage caused by carrier mishandling or extreme weather conditions during shipping.
• Lithium battery products: Devices containing lithium-ion or lithium-metal batteries (phones, tablets, laptops, wireless headphones, smartwatches) are subject to IATA air freight regulations. These regulations limit the number and capacity of batteries per shipment. We comply fully with these regulations. On rare occasions, a specific international route may not accept battery-containing devices — we will notify you if this applies to your order. • Regional restrictions: Some electronics (smartphones, tablets, radio-frequency devices) may face additional import inspection or certification requirements in certain countries. Buyers are responsible for verifying import eligibility before ordering. • Voltage compatibility: Products sold in Georgia are configured for 220V / 50Hz. International buyers should verify voltage compatibility before purchasing.
Once your order is dispatched, you will receive a dispatch confirmation email containing your tracking number and a link to track your shipment. You can also track your order at any time by logging into your account and visiting 'My Orders'. Tracking updates may be delayed during customs processing, weekends, and public holidays. If your tracking has not updated for more than 5 business days, contact us at hello@everythingstreet.ge.
Lost packages: If your tracking shows no movement for more than 10 business days (domestic) or 20 business days (international) after dispatch, contact us at hello@everythingstreet.ge. We will open a claim with the courier and either reship your order or issue a full refund. Damaged on arrival: If your package arrives damaged, do not discard the packaging. Take photographs of the outer packaging and the damaged item immediately. Contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund. Failed delivery: If a delivery attempt fails, the courier will leave a notice. Most carriers make 1–2 additional attempts or hold the package at a local depot for collection. If the package is returned to us as undeliverable, we will contact you. A re-delivery fee may apply.