Returns & Refunds
Under Georgia's Law on Consumer Rights Protection (Article 12), for purchases made online (distance contracts), you have the right to cancel your order and return goods within 14 calendar days of receiving them, without giving any reason. This is your statutory right and cannot be waived. To exercise this right, notify us at returns@everythingstreet.ge within 14 days of receiving your order. You then have a further 14 days to return the goods to us. We will refund your full payment — including the original standard shipping cost — within 14 days of receiving the returned goods, using your original payment method (Stripe). Note: The 14-day return right is a minimum legal standard. Some product categories are subject to hygiene and software exceptions, as detailed in the sections below.
RETURNABLE: • Sealed, unopened products in original undamaged packaging • Products that arrived damaged, defective, or different from what you ordered • Products where we sent you an incorrect item NOT RETURNABLE (hygiene exception): Under Georgian consumer law and EU Directive 2011/83/EU, cosmetic and beauty products that have been unsealed after delivery are exempt from the 14-day return right for hygiene reasons. The following cannot be returned once opened or unsealed: • Skincare products (serums, creams, masks, treatments) • Makeup (foundation, lipstick, mascara, eyeshadow) • Haircare products (shampoo, conditioner, treatments) • Body care products (lotions, scrubs, oils) • Fragrances and perfumes where the seal or cellophane has been removed • Nail products that have been opened This hygiene exception is disclosed here and will be clearly noted at checkout before you confirm your purchase.
RETURNABLE: • Unopened electronics in original sealed factory packaging within 14 days • Defective or faulty products (see Damaged Items section) • Wrong item received NOT RETURNABLE: • Software licence keys, digital downloads, or activation codes once revealed or activated — digital content is excluded from the right of return once accessed • Products with physical damage caused by the customer after delivery • Products with removed, altered, or defaced serial numbers ELECTRONICS WARRANTY: All electronics are covered by the mandatory 2-year legal guarantee under Georgian consumer law. If a product develops a defect within 6 months of purchase, the defect is presumed to have existed at the time of sale and we will repair, replace, or refund at no cost to you. For defects arising between 6 months and 2 years, you may need to demonstrate the defect existed at purchase. Contact returns@everythingstreet.ge with your order number and a description of the fault.
1. Email returns@everythingstreet.ge within 14 days of receiving your order 2. Include your order number, the item(s) you wish to return, and the reason 3. We will reply within 1–2 business days with return instructions and a return address 4. Pack the item securely in its original packaging and ship it to us 5. Once we receive and inspect the return, your refund will be processed within 14 days Please keep proof of postage until your refund is confirmed. We are not responsible for items lost in return transit.
Refunds are issued within 14 days of us receiving your returned goods (required by Georgian consumer law). Refunds are credited to your original payment method via Stripe. Depending on your bank, the funds may take an additional 5–10 business days to appear on your statement after we process the refund. We will refund the original standard shipping cost if the return is due to our error (wrong item, defective product, or damaged in transit). If you are returning due to a change of mind, the original shipping cost is non-refundable.
• Defective, damaged, or wrong item: We cover the full cost of return shipping. We will provide a prepaid return label or arrange collection. • Change of mind (eligible items only): You are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be responsible for items lost in transit. • International returns: You are responsible for all return shipping costs, including any customs duties on the returned package. We cannot refund customs charges paid on the original shipment.
If your item arrives damaged or appears defective: 1. Do not discard the original packaging 2. Take clear photographs of the packaging and the damaged/defective item 3. Contact us at returns@everythingstreet.ge within 48 hours of delivery 4. Include your order number and attach your photos We will assess your claim and arrange a free replacement, repair, or full refund within 5 business days of receiving your report.
The same 14-day return rights apply to all orders regardless of delivery country. Return shipping: For international returns, you are responsible for all return shipping costs and any customs duties assessed on the returning package. We strongly recommend using a tracked and insured shipping method, as we cannot process refunds for items that are lost in return transit. Customs on returns: Some countries charge import duty on returned goods. These charges are your responsibility. We cannot reimburse customs fees paid on either the original shipment or the return. Once we receive your international return and verify its condition, we will issue your refund within 14 days using your original payment method.
Need help with a return?
Contact returns@everythingstreet.ge